Thank you for purchasing bicycle stands from our website. To safeguard your consumer rights, we have established the following Refund and Return Policy:

I. Conditions for Refund/Return Requests

If the product suffers from quality defects, is damaged, or does not match your order, you may request a refund or return within 14 days of receiving the item.

If a return is requested for personal reasons (e.g., the item does not fit, is no longer needed, etc.), the product must remain in an unused condition, be suitable for resale, and retain its original packaging and all accessories.

Requests submitted after the specified timeframe, or for products that have already been installed or used, may not meet our return criteria and will not be eligible for a refund.

II. Refund Process

Users must first contact Customer Service to submit a refund or return request, providing their order number and relevant supporting evidence (such as photos or videos).

Once your request has been reviewed and approved, we will provide you with return instructions and necessary details.

After you have shipped the item back as instructed, we will process your refund upon receiving and verifying the returned product.

Refunds will be issued via the original payment method used for the purchase; the actual time required for the funds to appear in your account depends on your payment service provider.

III. Shipping Costs

For returns resulting from product quality issues or shipping errors (e.g., receiving the wrong item), the return shipping costs will be borne by our website.

For returns initiated due to personal reasons, the return shipping costs must be borne by the user.

IV. Return Address
Our return address is as follows:
12 S PROMISE TRL DAHLONEGA, GA 30533-5981

(Please ensure you contact Customer Service to confirm return details before shipping the item back; returning items without prior confirmation may result in processing delays or the inability to process your request.)

V. Important Notes

Please do not return items that were not purchased from this website; we cannot accept liability for such items.

We recommend using a trackable shipping method when returning items to minimize the risk of loss during transit.

If a returned item does not meet our return criteria, we reserve the right to refuse the refund or to ship the item back to you (with the return shipping costs borne by the user).